Elite Wins TMA's 2024 Monitoring Technology Marvel Award! (Click here for full details)
Elite Wins TMA's 2024 Monitoring Technology Marvel Award! (Click here for full details)

How does remote guarding differ from standard alarm monitoring?

There are many significant differences. The most impactful is that traditional alarm system monitoring is reactive, responding after an alert has been triggered. At best, this typically acts as a mere deterrent. Remote guarding, on the other hand, represents a paradigm shift of using video to respond in real-time as soon as a suspicious person enters a scene to proactively prevent crime. Even those providers offering “video verification” are only attempting to verify an intrusion has taken place in order to react — again, after the fact. And although that may reduce their false alarms, Elite’s remote guarding is the only solution that eliminates false alarms to zero (more than 90% of traditional alarms are due to user error, pets, wind, etc.).

Also don’t be misled by companies that claim to provide “remote guarding” that is often little more than unmonitored onsite cameras that (if they were actually recording) are maybe checked well after an incident occurs.

Are all remote guarding providers basically the same?

Not even close. Among Elite’s differentiators are advanced calibration of patent-pending technologies, live agent voice-downs for real-time crime prevention, priority law enforcement response leading to detainments and arrests, zero false alarms and average 7-second agent response time. Competitors typically take significantly longer to respond, use prerecorded audio that intruders tend to ignore, and lack the standard for excellence, well-earned reputation and strong relationships to receive priority response when needed from law enforcement. Elite has heavily invested in technology R&D to eliminate false positives and filter out noise that allows our command center agents to be incredibly efficient.

Does it matter where my organization is located or what type of business it is?

The location and type of organization does not matter. Elite’s remote guarding solution can be deployed nationwide and tailored to virtually any vertical market application, from parking lots to schools to shopping centers to office buildings to apartment complexes to agriculture and just about everything in between. Elite already has a presence in more than 20 states and is providing real-time crime prevention to more than a dozen distinct market applications.

Is the solution hardened against cyber-attacks and could it be used to compromise our organization’s enterprise network?

Once again, Elite has gone above and beyond usual industry standards to deliver the utmost in reliability and security for all aspects of a customer’s business — including cybersecurity. Our cyber risk management combines extensive background checks, ongoing cyber training and automated controls against negligent or malicious behaviors to protect critical systems and sensitive information from digital attacks. Elite remains always vigilant with best practices and continuous updates in cybersecurity policies, technologies, and audit processes to protect information and customers.

How can I tell if remote guarding is delivering enough value?

Elite provides detailed periodic reports of all SOCC voice-down crime preventions at every protected site and daily reports of law enforcement dispatches as they occur. Customers also enjoy reduction in asset losses as well as insurance claims and liability exposures. Most of our clients are able to see the reduction in events as their property becomes hardened and unattractive to criminals.

How does the cost of remote guarding compare to onsite guards?

Given the cost of a single onsite guard is approximately $6,000/month ($15-$25/hour, closer to $40/hour if armed), remote guarding is significantly less costly for a high return on investment (ROI) while being more effective and efficient. Even at their best, a guard can only be one place at a time and are typically tasked to observe and report rather than engage. Even periodic overnight patrol service, which is even less of a viable solution, is more expensive (around $3,500/month) than Elite’s remote guarding.

Does contracting for remote guarding require a rip-and-replace of an existing video surveillance system?

Not always, as cameras already onsite may be incorporated into the solution, providing they meet certain requirements, thereby preserving money already invested in security. However, retained legacy cameras may need to be moved, enhanced with better lighting, have their line of sight adjusted, etc. Elite’s approach is different in that we place cameras for optimal detection by our analytics rather than flooding the site with redundant equipment that costs our clients more money. For Elite, often less is more.

Will my organization be able to access video data captured by the system?

Yes, the video data belongs to the customer. Elite only needs access to it for the purpose of responding to alerts and events as they occur, and ensures privacy is maintained as much as possible. Your cameras can be viewed live by any computer or mobile device with credentials for the system. While the solution is very user-friendly for ease of access with plenty of storage at no additional cost, Elite is always there to provide training and assistance.

Can remote guarding be used in combination with our onsite guards?

Absolutely. Elite remote guarding acts as a force multiplier that can either augment and manage onsite guards or, if the customer chooses, replace them entirely. Many clients have found the combination of Elite’s solution with a reduced manned guard force is more effective in preventing crime and catastrophe.

How long does it take to get a site up and running?

It depends on the size and scope of the installation, but once a contract has been signed systems are designed and installed as fast as possible. There is then a 30-day calibration period to optimize the system for accurate alerts and false alarm immunity. In addition, Elite offers quickly deployed temporary solutions as well.