Remote Guarding 101: Components of a Successful Program

WHAT IS REMOTE GUARDING?

Remote Guarding is the next generation of physical security. It is a security intelligence that combines:

  • Site-based CCTV video cameras
  • Video analytics software
  • Internet access
  • Command center-based security agents

Remote Guarding is considered the next innovation in security “man-guarding”, which has many inherent problems that limit effectiveness and keep costs high. These limitations can be resolved through Remote Guarding, which leverages technology and people with complementary skill sets. Essentially, Remote Guarding adds a layer of human verification, reducing false alarms and the burden on local law enforcement.

FORENSIC SITE ANALYSIS
Remote Guarding solutions begin with custom forensic site analyses for each client. These analyses identify vulnerabilities and problem areas that need to be protected, and serve as a blueprint for placing cameras and creating a geo-fence perimeter. The goal is to make the property a less attractive and more difficult target for criminals.

Remote Guarding Forensic Site Analysis Blueprint

DIGITAL GUARDS
Digital guards are cameras with military grade video analytics (artificial intelligence) installed via advanced algorithms. These cameras do the hard work and serve as the first line of defense when faced with an intruder. They actively search for people, vehicles, and trends in the properties they guard. When a suspicious person or vehicle is detected, these cameras send an alert to our highly-trained security agents in a remote command center.

Security Camera, CCTV on location, airport
Digital Guards do the hard work of monitoring

REMOTE COMMAND CENTER SECURITY AGENTS
Working from a remote command centers reduces risk and liability, as security agents can safely communicate with intruders using digital guard cameras and audio speakers. Warning intruders to leave the premises resolves 95% of incidents, greatly reducing false alarms and wasted resources, such as a law enforcement visit.

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DAILY REPORTS & EVIDENCE
Remote Guarding solutions provide 24/7 on-site recording. This greatly eases evidence collection, criminal investigations, and helps fight back against fraudulent lawsuits and conflicting reports. Daily incident reports are supplied to businesses every morning via email.

Daily Security Reports

Remote Guarding 101 (SDM Magazine Interview with Aria Kozak)

A growing number of video service dealers, integrator and central stations are looking to move into video guard services, which are designed to deliver the benefits of an on-site guard without requiring customers to incur the expense of an on-site employee. To provide a better understanding of just what video guarding is and how dealers can use it to grow RMR, SDM spoke with Aria Kozak, CEO of Elite Interactive Solutions (www.EliteISI.com), based in Los Angeles, a provider of digital guarding services.

 
SDMWhat, exactly, is remote guarding and what are the key components that determine whether a service is remote guarding or something else?
Kozak: Remote guarding is a security service, combining site-based CCTV video cameras, video analytics software with Internet connectivity, and monitoring center-based security agents using sophisticated command, control and video/audio management systems. Potential threats are spotted by video analytic-armed cameras and automatically analyzed based on predefined criteria. When necessary, a security agent located in a remote center is alerted to assess the threat and take appropriate and immediate action to prevent or minimize damage or loss from occurring. Remote guarding is considered by some as the next innovation in security man-guarding, which has many inherent problems that limit effectiveness and keep costs high. Many of these limitations are solved with remote guarding, by better leveraging technology and utilizing a higher/different skill set of people.
Many companies claim to do remote guarding but very few actually do. Video verification, as an example, is merely an enhancement to the traditional alarm system by adding review of an image to verify trouble prior to calling law enforcement. Whereas, remote guarding replaces traditional guards or provides a force multiplication factor to the security guard industry by having highly-trained agents actually engaging intruders in real time.
Remote guarding requires a deep interconnection between the client site deployment and the central station command and control operations. Simply turning your camera system over to a traditional burglar alarm central station that has video capabilities does not work.
 
SDMHow can integrators who are looking to grow their recurring monthly revenue present remote guarding services to potential, new and/or existing customers?
Kozak: Integrators are learning about RMR, which is what enables companies to become cash cows throwing off consistent, predictable high margin revenue month-over-month while feeding their business with the capital that it needs to continue to grow and/or maximize their company’s exit valuation.
The best way for an integrator to grow their recurring monthly revenue is to find a strategic partner that is an expert in remote guarding and tap into that partner’s sales tools, marketing collateral, and most importantly intellectual capital on how to best design and deploy a system that can be most effectively monitored by a remote guard command center.
By adding remote guarding to their portfolio of services, they can tap into an incredible monthly recurring revenue stream with many future CCTV installations, particularly for clients with human guards that can be replaced or augmented. By approaching clients with an opportunity to turn a reactive camera system into a proactive security solution that prevents crime, many clients will welcome the knowledge that helps them both better secure their facility while saving costs on man-guarding labor.
We would recommend working with the right remote guarding service provider to:

  • design CCTV systems that work seamlessly with remote guard monitoring command centers;
  • provide information to the customer that monitored cameras will not only enhance security but actually lower security guard costs by deploying remote guarding;
  • go back to old customers and use remote guarding as a means to engage clients in upgrading security systems to support services that are preventative (not just reactionary); and
  • Help sell the remote guarding service on top of installation.

 
SDM: What should integrators look for in a partner who provides remote guarding services? How should they evaluate various providers and offerings?
Kozak: By partnering with an operations center that is an expert in remote guarding, integrators will tap into a strategic partnership that helps maximize RMR goals. Unlike alarm systems and video verification providers, remote guarding replaces (or enhances) security guards at high target (high risk) areas. This translates into significant recurring monthly fees, many times the alarm and video verification rates that still represent only a fraction of the cost of a security guard. The RMR accrues to integrators, while clients benefit from dramatic cost savings and significant increases in the effectiveness of their security.
Successful remote guarding providers must understand the significant interconnectivity between forensic analysis, design, engineering, systems selection, installation, and monitoring to effectively protect a location from tens or thousands of miles away. This interconnectivity and reliance on each element of the solution is key to remote agent’s ability to assess and engage all intruders in real time.
We recommend expanding their business into remote guarding with one of the leading providers, particularly if they work with companies that traditionally use guards and are looking to build RMR. At the same time, anyone claiming to provide remote guarding without utilizing this fully integrated approach cannot provide effective remote guarding and will fail to help generate substantial RMR.
We would recommend, looking for companies that meet the following criteria:

  • They own and operate a remote guarding command center (make sure to visit it), staffed with highly trained agents, who are using full command and control software.
  • They have a proven methodology they can share with you on how to design a security system that is most effective for protecting the property and providing remote guarding capability.
  • The level of discovery that the company exercises to test for the many types of variables, including performance in nighttime and outdoor conditions, will indicate the level of understanding they apply to creating effective remote guarding solutions.
  • Effective remote guarding requires a significant level of education to understand how to implement and operate it. Make sure you pick a partner that will support you and provide you with all the resources you need to educate your customer.
  • Talk to their customers. Any level of churn at this time is most likely indicative of a problem.

 
SDM: What else is important for integrators to know about remote guarding?
Kozak: If their customers use traditional guards today, then by introducing them to remote guarding, integrators can help them to dramatically impact both their security effectiveness and lower their security costs.
We strongly recommend they engage a remote guarding company that can walk you directly into the business of recurring monthly revenue. By engaging early, with a partner that knows how to help build their remote guarding business, they will have the opportunity to make only small changes to their video installation business that enables them to grab huge portions of the security market as it transitions from guards to remote guarding.

You can find the original post here:
https://www.sdmmag.com/articles/92564-remote-guarding-101

New Report Signals End to Nation’s False Alarm Fiasco

December 1, 2015, Los Angeles, California – In an Elite Interactive Solutions report issued October 1, 2015, Elite ISI’s Remote Guarding service was able to stop false alarms to police for three months. This solution could save American taxpayers up to $5 billion dollars a year. In fact, up to 99% of all alarms received by police are false. That’s a total of over 35 million false alarms a year each costing tax payers about $142 per false alarm from:

  • Wasted time and manpower verifying the alarm is false
  • Reduced police visibility and increased criminal activity
  • Fewer police resources and reduced officer safety
  • Longer response times to genuine alarms
  • Reduced interdiction and fewer arrests
  • Greater losses and higher insurance premiums

“This is the alarm industry’s dirty little secret,” explains industry analyst Martin Refsal of Canary Connect, Inc. “They built a flawed system that police have to respond to and taxpayers have to pay for. And when something goes wrong, everyone but the alarm company foots the bill.”

The US commercial security system industry is now worth over $400 billion a year. This is four times higher than all US police department budgets combined. With record profits in 2014, commercial security companies continue to aggressively sell security monitoring solutions that send false alarms to police of up to 99% of the time.

But Elite ISI in Los Angeles eliminated all their clients’ false alarms for three consecutive months. In the referenced report, the last quarter of the company’s remote monitoring services processed over one million alerts. They not only stopped all false alarms to police, but of the 3,000 genuine alarms they warned off 97% of suspects without burdening authorities. They did this throughout the US using their video monitoring capability and communications systems from their remote command center.

Out of the one million alerts, police were called only 90 times! Police were able to make actual arrests for 10 of the 90 calls, resulting in a remarkable 10% arrest rate. Typical alarm generated arrest rates are less than 1%. Trained remote guarding agents in Elite’s command center provided first responders with live intelligence while en route and through to arrest. They described the suspects, their movements and weapon sightings; protecting police by ensuring they never walked into the unknown.

“Elite’s Remote Guarding solution finally tackles the fiasco of false alarms to police,” explains Keith Bushey, former LAPD Commander. “They even go one step farther by often stopping criminal behavior without burdening the police. This means that Remote Guarding could save taxpayers even more than five billion dollars a year. That’s private industry at work saving taxpayers, and making law enforcement safer and more efficient.”

Police across the US are getting to know Elite and are working closely with the command center’s specially trained remote agents. They know that if it’s an Elite alarm, it’s not only genuine but its live assistance that can save their lives and help them take real criminals off the street.

Elite ISI is the industry leader in fully interactive, remotely operated Remote Guarding services, using virtual and digital guarding systems. With hundreds of customers throughout the US, Elite provides the highest level of real-estate, property, and personal safety security. Commercial accounts range from office buildings, warehouses, logistics, auto dealerships, apartment complexes, and many other industries. Contact Elite ISI at info@eliteinteractivesolutions.com. Or call 877-435-4832.

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For more information please contact Brad Feldman at Elite Interactive Solutions. 1200 W. 7th Street, Suite L1-180, Los Angeles, CA 90017. 877.435.4832 www.eliteisi.com bfeldman@eliteisi.com.